Delivery & Returns

At Judy Plum Wigs we are committed to complete customer satisfaction. If for any reason you are not completely satisfied with any of the products purchased from our website, products can be exchanged or refunded provided you adhere to our returns procedure. This policy only applies to purchases made via our company website www.judyplumwigs.co.uk, this policy does not refer to goods purchased via other channels such as Outlets/Stores or Agents representing Judy Plum Wigs.

DELIVERIES (UK)

We endeavour to dispatch all products within 24 hours. However, if the product you have ordered is not in our Glasgow location but with one of our agents, Standard Delivery may take up to 10 working days and we ask for your patience.

We understand that purchasing a wig can be a sensitive matter, and we always ship our orders in discreet packaging with no words or images advertising ourselves or the content.

EUROPEAN UNION DELIVERIES

We are committed to providing the best possible service to ALL our customers who live outside of the United Kingdom. We send our goods via UPS, DHL or Royal Mail (depending on which is fastest) and all our parcels are dispatched with tracking codes. Normal delivery times are between 3-5 working days. The cost of this service is £24.50. Please be aware that orders outside of the UK may be subject to tax and import duties. These will be charged when the delivery reaches you, and you will be responsible for the payment.

INTERNATIONAL DELIVERIES

We send our goods via UPS, DHL or Royal Mail (depending on which is fastest) and all our parcels are send with tracking codes. Normal delivery times are between 10-15 working days. The cost of this service is £30.42. Please be aware that orders outside of the UK may be subject to tax and import duties. These will be charged when the delivery reaches you, and you will be responsible for the payment.

DAMAGED/FAULTY GOODS

While every effort is made to ensure that goods reach you in perfect condition, on occasion faulty or damaged goods may need to be returned for a replacement or a full refund. Please notify us immediately so that we can arrange a replacement or refund will be issued. We will endeavour to replace any item that is deemed faulty in the first instance. In most cases we can offer a like for like replacement, however if the item being returned is no longer in stock or no longer manufactured and available from our suppliers we will refund any money received from you using the same method originally used by you to pay for your purchase.

RETURNS PROCEDURE

• If you intend to return your order you must email us at info@judyplumwigs.co.uk with your intentions.

1. Returns must reach us within 14 days of receiving your order. All returns should be sent by traceable mail to ensure safe return as proof of posting will not be accepted if we do not receive goods.
2. Items must be returned in original packaging with all tags and labels still attached (no cut strings) and in their hairnets. A copy of the dispatch note should be included for reference.
3. Goods will not be accepted back into stock if they have been worn, cut, styled or have any styling products on them. This also applies if goods are returned smelling of any perfume, food or cigarettes. For hygiene reasons we would ask that you use a wig cap when trying on any wigs for the first time. These can be purchased on our site.
4. Orders over £100 are delivered free of charge. 

• Judy Plum reserves the right to refuse refunds where the customer has returned items and requests refunds on a regular basis. We do not accept returns from overseas customers.

PLEASE NOTE - A RE-STOCKING FEE OF £7 PER SYNTHETIC WIG AND £15 PER HUMAN HAIR WIG WILL BE CHARGED TO ALL WIG RETURNS TO COVER THE RE-STYLING, CLEANING, SPRAYING AND RE-NETTING OF THE WIGS. WE CANNOT ACCEPT GOODS RETURNED/REQUESTED FOR REFUND AFTER 14 DAYS FROM RECEIPT OF ORDER. WE AIM TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF RECEIPT OF THE RETURNED GOODS PROVIDING THE RETURNS PROCEDURE HAS BEEN FOLLOWED.

WEBSITE RETURNS ADDRESS:

Judy Plum Wigs (Website returns dept)

14 Mitchell Lane, 5TH Floor

Glasgow, G1 3NU

United Kingdom