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New products

  • Story Lace Wig by Ellen Wille
  • Wig Clips
Story Lace Wig by Ellen Wille
Story Lace Wig by Ellen Wille, is a collar length style with natural...Read more
Wig Clips
Judy Plum Wig clips, are specially designed to hold wigs and hair...Read more

All new products

Returns There are no products.

Returns

Judy Plum Wigs we are committed to complete customer satisfaction.

If for any reason you are not completely satisfied with any of the products purchased from our website, products can be exchanged or refunded provided you adhere to our returns procedure.


This policy only applies to purchases made via our company website 
www.judyplumwigs.co.uk this policy does not refer to goods purchased via other channels such as Outlets/Stores or Agents representing Judy Plum Wigs.
 

DAMAGED/FAULTY GOODS

While every effort is made to ensure that goods reach you in perfect condition, on occasion faulty or damaged goods may need to be returned for a replacement or a full refund. Please notify us immediately so that we can arrange a replacement or refund will be issued.

We will endeavour to replace any item that is deemed faulty in the first instance. In most cases we can offer a like for like replacement, however if the item being returned is no longer in stock or no longer manufactured and available from our suppliers we will refund any money received from you using the same method originally used by you to pay for your purchase. 

RETURNS PROCEDURE

  1. If you intend to return your order you must email us info@judyplumwigs.co.uk with your intentions. Returns must reach us within 14 days of receiving your order.

  2. Items must be returned in original packaging with all tags and labels still attached (no cut strings or plastic clips/holders) and hairnets.

  3. A copy of the dispatch note should be included for reference.

  4. Goods will not be accepted back into stock if they have been worn, cut styled or have any styling products on them. This also applies if goods are returned smelling of any perfumes, food and cigarette smells.

  5. For hygiene reasons we would ask that you try on any wigs that you use a wig cap. These can be purchased on our site.

  6. Orders over £100 are delivered free of charge however in the event of a return for a refund the postage will automatically be deducted from your refund.

  7. All returns should be sent by trackable mail to ensure safe return as proof of posting will not be accepted if we do not receive goods.

  8. Judy Plum reserves the right to refuse refunds where the customer has returned items and requests refunds on a regular basis.

  9. We do not accept returns from overseas.

  10. A £7 CHARGE WILL APPLY TO ALL RETURNED ORDERS FOR CONCEPT OF CLEANING AND RE-STYLING OF THE WIGS AND OR RE-BOXING OF HAIR EXTENSIONS. 
  11. FOR EXTENSIONS PRTICULARLY- IT MUST BE RETURNED IN ITS RETAIL PACKAGING. ALL OUR EXTENSIONS ARE PRESENTED IN CLEAR PACKETS SO YOU CAN BE SURE YOU HAVE THE CORRECT COLOUR BEFORE REMOVING IT FROM ITS PACKAGING. IF YOU REMOVE THE HAIR AND REMOVE THE BONDS THAT TIE IT UP, IT IS INELIGIBLE FOR RETURN. *PLEASE NOTE* HAIR EXTENSIONS THAT HAVE BEEN REMOVED FROM THE CARDBOARD BACKING IN THE ORIGINAL PACKAGING,  WHILE WE APPRECIATE ANY ASSURANCE THEY HAVE NOT BEEN USED, CAN NOT BE ACCEPTED. UNDER THE RULES OF DISTANCE SELLING, HAIR EXTENSIONS ARE CONSIDERED "FOR THE SUPPLY OF GOODS MADE TO THE CONSUMER’S SPECIFICATIONS OR CLEARLY PERSONALISED OR WHICH BY REASON OF THEIR NATURE CANNOT BE RETURNED OR ARE LIABLE TO DETERIORATE OR EXPIRE RAPIDLY;". WE FULLY SUPPORT AND ENFORCE THIS LEGISLATION WHEN IT COMES TO ITEMS REMOVED FROM THEIR PACKAGING.
  12. DICOUNTS WON'T WORK IN PAIR WITH NHS COVERS UNLESS IS A CLEARANCE LINE OR SPECIFIED BY US. 
  13. WEB DISCOUNTS MIGHT NOT APPLY IN SALON. PLEASE CALL US BEFORE MAKING AN APPOINTMENT TO ENQUIRE.

WE CANNOT ACCEPT GOODS RETURNED/REQUESTED FOR REFUND AFTER 14 DAYS FROM RECEIPT OF ORDER.

WE AIM TO PROCESS ALL REFUNDS WITHIN 14 DAYS OF RECEIPT OF THE RETURNED GOODS PROVIDING THE RETURNS PROCEEDURE HAS BEEN FOLLOWED

WEBSITE RETURNS ADDRESS:

Returns Dept
Judy Plum Wigs (Website returns dept)
14 Mitchell Lane 
5TH Floor Lift
Glasgow
G1 3NU 

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